FAQ
Shipping
Thank you for choosing our Art Craft and Sticker Store for your creative needs! Here's what you need to know about our shipping practices:
- Carrier: We use USPS First Class letter mail to ship all sticker orders.
- Domestic and International Shipping: This service is available for both U.S. and international orders. Please note that while this method helps keep shipping costs down for you, it does not include tracking information.
- Packaging: To ensure your stickers reach you in the best condition, we send them in specially designed stamped envelopes, crafted to protect the stickers during their journey.
- Shipping Times: U.S. Orders: Typically, orders should arrive within 5-14 business days after dispatch.
International Orders: Delivery times can vary significantly based on your location, generally taking anywhere from 2-4 weeks.
If you need EXPRESS shipping, please contact us! - Shipping Costs: Shipping costs are calculated at checkout and will vary based on the destination. Please review your total cost during the checkout process.
- No Tracking: Due to the nature of using USPS First Class letter mail, we do not offer tracking for sticker orders. This helps us to provide a more cost-effective shipping option for you.
- Responsibility: Once an order is mailed, it is in the care of the postal service. We are not responsible for any delays or losses that occur while in transit. However, if you believe there has been a significant issue with the delivery of your order, please contact us.
We appreciate your understanding and support of our shipping methods, designed to keep your costs low while still providing quality products. If you have any questions or concerns about shipping, don't hesitate to reach out to our customer service team. Thank you for supporting our small business!
Return and Refund Policy
Thank you for shopping at our Art Craft and Sticker Store! We take pride in the uniqueness and quality of our handcrafted products. Please read our policy carefully regarding returns and refunds:
- No Returns or Refunds: We currently do not accept returns, exchanges, or offer refunds. All sales are final. Please consider your purchase carefully before proceeding.
- Quality Guarantee: While we do not offer returns, we stand by the quality of our products. If your item arrives damaged or if there is an issue with your order, please contact us within 48 hours of receiving your purchase. We are committed to ensuring your satisfaction and will review each issue on a case-by-case basis.
- Customer Service Support: If you have any questions or concerns about your order, please reach out to our customer service team. We are here to help you and ensure your shopping experience is as pleasant as possible.
- Feedback: We love hearing from our customers and welcome your feedback to improve our products and services.
Thank you for supporting our small business and understanding our policy. We hope our unique art and stickers bring joy and color to your space!
Contact Information
We're here to help and ensure you have a fantastic experience with our Art Craft and Sticker Store! For any questions about your order, feedback, or any other inquiries, please reach out to us through the following channels:
- Email: 6bpencilstudio@gmail.com
- Contact Form: Visit our website and fill out the contact form on the "Contact Us" page. We aim to respond to all inquiries within 24-48 hours.
We value your feedback and are eager to assist you with any concerns or questions you may have. Thank you for choosing us for your art and sticker needs!